Bowyer Estates Limited takes the privacy of its customers very seriously and the security of your personal information is extremely important to us.
This policy together sets out what information we collect about you, and how it will beused and stored by us when you use our website, contact us electronically, visit ourselves or contact us by telephone.
By using ourservices or providing your contact details in the office or by communicating with Bowyer Estates by telephone or email, you are accepting and consenting to the practices described in this policy.
When we say ‘we’,‘our’, ‘us’ or ‘Bowyer Estates’ in this policy we are referring to Bowyer Estates Limited.
The data controller is Bowyer Estates Limited (09416833). Registered Office: 19 Hooker Street, Northwich, Cheshire, CW8 1BY and whose data controller registrationnumber is ZA136613.
What Information Does Bowyer Estates Collect?
When you contact Bowyer Estates in store, via telephone or on our website, the information that we collect and store relating to you is primarily used to enable us to provide our products and services to you. This is to ensure that we can carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
Your name, addressand contact details may be shared with contractors, mortgage advisors,solicitors and surveyors to ensure that we can fulfil our contractual arrangementwith you to deliver the products and services you require from ourselves.
Bowyer Estates hold this information for the full period of our contracted time with you, in order to allow us to commit to the services standard we promise.
If you request a service or a repair from us this will normally be completed by a third party/independent contractor, Bowyer Estates will share your name and address details with this contractor, who will use this only for providing you with the repair service.
If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that they have given their permission for you to disclose it to us and for you to allow us to use it for the purposes discussed with you e.g. to permit contractor access.
If you choose to communicate with us by telephone, this information will be stored for our records and will be retained securely for 12 weeks.
Why do we collect information and how do we use it?
Under the GDPR wemust have a lawful reason for using (or 'processing') your personal information. One of the lawful reasons is 'legitimate interests'. Legitimate Interests means that we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests in doing so.
So, what does this mean? When you provide your personal details to us, we use your information for our legitimate business interests to ensure we can provide you with the best service possible and help us ensure you only receive relevant information from us.
Before doing this,though, we will also carefully consider and balance any potential impact on youand your rights.
Some typical examples of when we might use the approach are for preventing fraud, directmarketing, maintaining the security of our system, data analytics, enhancing,modifying or improving our services, identifying usage trends and determining the effectiveness of our advertising.
We will process the personal information you have supplied to us to conduct and manage our business to enable us to give you the most appropriate marketing, information,service and products and provide the best and most secure experience. These are what we consider our 'Legitimate Interests'.
The following are when and why we would use this approach:
Direct Marketing: If you registered with us prior to the 9th May 2018 and have not unsubscribed from receiving marketing information, we will send you emails, SMS and postal marketing, which relates to relevant promotions & properties that we feel will be of interest to you.
If you registered with us after the 9th May 2018 we will only send you emails, and SMS marketing which relates to relevant promotions and properties that we feel will be of interest to you if you have actively consented to receiving it.
We will continue to process your information in this way until you advise otherwise. You can opt out of this processing activity at any point by emailing ‘unsubscribe’ to [email protected]
We will never sell your details to other companies so that they can market to you.
The personal information collected in this way is held on file for as long as necessary to provide the products and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations,resolving disputes and enforcing our agreements.
When we process your personal information for our legitimate interests, we will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
How Do We Store Your Data?
Any personal data that is provided to us is stored on our secure servers and/or those of the service provider hosting our site/software on our behalf. Any download of information relating to any transactions entered into on our site that will be encrypted to help ensure its safety.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share passwords with anyone.
Bowyer Estates will only retain personal data for as longas is necessary to provide the products and fulfil the services you have requested, or for other essential purposes such as complying with our legal obligations. If you have any questions relating to our retention or destruction of your data, please contact us at [email protected] .
In accordance with the General Data Protection Regulations (EU 2016/679), we employ strict physical, electronic and administrative security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss,destruction and damage both on-line and off-line. The transmission of information via the internet is, however, not secure and therefore we cannot guarantee the security of data sent to us electronically by you. Any transmission of such data is therefore entirely at your own risk. If you have any questions relating to security of your data, please contact us on 01606 76044.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information, we may be obliged to do so.
Where we sell part or all of our business to a third party, in which case we may disclose your personal data to the prospective oractual seller or buyer of such business or assets.
Where we are legally required to disclose your information or in order to enforce or apply our terms and conditions or other agreements; or to protect our rights, property, or safety or those of our customers or other third parties.-
Third Party Links
You may find links to third party websites on our site.The operators of those websites will apply their own privacy policies and you should check them before you use them or submit any data to them.
We are not responsible for their policies or the way they use your data or cookies, and we will not be liable for any loss, damage or distress you may suffer of incur as a consequence.
Access to Information and Other Rights
You have the right to access information we hold about you. If you wish to exercise your right of access, you must submit a written request and provide proof of your identity before we supply the information toyou.
You also have the right to:
· Ask us to prevent processing that is causing - or is likely to cause - you substantial damage or distress;
· Require us not to make certain decisions automatically if they significantly affect you;
· Ask us to make any necessary changes to the personal data we hold about you in order to ensure that it isaccurate and up to date;
· Ask us to have your personal data erased and to prevent processing in specific circumstances:
· Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
· When the individual withdraws consent.
· When the individual objects tothe processing and there is no overriding legitimate interest for continuing the processing.
· The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR).
· The personal data has to be erased in order to comply with a legal obligation.
· The personal data is processed in relation to the offer of information society services to a child.
We may refuse to comply with a request for erasure when personal data is processed for the following reasons;
· To exercise the right of freedom of expression and information;
· To comply with a legalobligation for the performance of a public interest task or exercise ofofficial authority.
· For public health purposes in the public interest;
· Archiving purposes in the public interest, or statistical purposes; or
· The exercise or defense oflegal claims.
Shouldyou wish to contact us about any of these matters, please use [email protected]
If you have any questions or concerns with how Bowyer Estates process your personal information please do not hesitate to contact usvia our website or by email [email protected].
If you are unhappy with how we are processing your personal information you have the right to refer the complaint to the regulator The Property Ombudsman.
You can do this by visiting their website www.tpos.co.uk or contacting them at 01722333306.